Returns & Refunds Policy

We want you to be satisfied with your purchase and are happy to help with returns, credits, or order concerns whenever possible.

To ensure a smooth return process, all returns require prior authorization from our team.

Eligible items must:

• Be new, unused, and in their original packaging
• Be requested within 60 days of shipment

Once returned items are received, they will be inspected before credit or refund approval.

• Customers are responsible for return shipping costs unless the return is due to our error or product damage.
• Prepaid return labels are not provided.
• Original shipping charges are non-refundable.

Prebook orders are reserved specifically for your business and may involve advance inventory commitments.

• Once confirmed, prebook orders are subject to a 25% cancellation or return fee.
• This fee applies whether the order has shipped or not. (Alternative softer option if you want it less strict:)

“Because prebook orders are reserved in advance, cancellations or returns may be subject to a 25% restocking fee.”

If you experience a shortage, damage, or shipping discrepancy, please notify us within 60 days of shipment so we can review your request promptly.

To help us process credits efficiently, please include:

• A signed Bill of Lading (BOL) or delivery receipt
• Notes describing the discrepancy at the time of delivery

Additional documentation may be requested as part of the review process.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery. Photos or additional documentation may be requested to help us resolve the issue quickly.

Approved credits or refunds are processed after returned merchandise or supporting documentation has been reviewed and validated.

Refunds will be issued:

• To the original form of payment, or
• As account credit, based on the original order terms

If you need to update your account information or have questions about your data, please contact us directly using the information provided on this website.

Custom, special-order, and discontinued items may not be eligible for return unless otherwise approved in writing.

Syndicate may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page.

Customer Experience
Phone: 1‑800‑227‑3084
Email: [email protected]